“In recent years we have seen more changes & advancements than in prior decades, and with those changes comes the need to adopt new paradigms, new ways of thinking.
Regardless of how fast or how dramatically business environments change, two things remain constant:
1; The people we interact with are people first, before their title or job description, and
2; People want to feel appreciated!
It was William James who coined the phrase; “The deepest principle in human nature is the craving to be appreciated”, and in today’s ever changing marketplace the old-school customer service paradigm just doesn’t cut it anymore. Today its about genuine customer appreciation.
Now, more than ever… Caring Is King!”
Drawing from his vast experience in owning and operating his own business in entertainment & hospitality, Tony and his team have coached business owners to implement the same simple, proven systems and strategies Tony has used to strengthen client relationships, receive more referrals and make more money!
“Our clients include Real Estate Professionals, Life Coaches, Travel Agents, Accountants, Insurance & Finance Brokers, Entertainers, along with Law Firms, Motor Vehicle Service Franchises, Church and Worship organisations, Sporting Clubs and many others.
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It was William James who coined the phrase; "The deepest principle in human nature is the craving to be appreciated" and in this Harvard Business Review article Tony Schwartz of The Energy Project and the [...]